FREQUENTLY ASKED QUESTIONS

What is ROK Radio?
ROK Radio allows you to listen to radio on your mobile phone.

Which Mobile Operators does ROK Radio run on?
ROK Radio currently works over Cingular and T-Mobile's networks. We will be announcing support for other Mobile Operators in the near future.

Will ROK Radio work on my mobile phone model?
Yes, as long as you have a compatible phone. For the latest list of compatible phones, click on the Download ROK Radio link above. We are constantly expanding ROK Radio support for the latest popular media-capable phones, so if yours isn't listed, please check back soon.

Where do I download ROK Radio?
Click on the Download ROK Radio link above.

OK I have ROK Radio on my computer, now what?
Now you must send the software files to your phone in the correct numerical order. Your mobile phone will be able to connect to your computer in a variety of ways, either through a data cable that came with the phone, Bluetooth or infra-red. For more information on how to do this, contact your Mobile Network Provider, Handset Manufacturer or User Manual.

My phone says that I have no connection via GRPS, what does this mean?
Each phone has different procedures and capabilities, to setup your phone for GPRS contact your Mobile Network Provider.

How much does ROK Radio cost?
The stations in ROK Radio's Standard station offering are only $.99 per station, per month. ROK Radio does not include the data transmission charges by your network operator. If you do not have an unlimited data package (required for web surfing, downloads and streaming media) ROK Radio recommends you contact your network provider to arrange this and/or check the data package you are currently on so you are aware of the data costs your network provider will charge. ROK Radio uses approximately 1mb for 4 minutes of listening.

What kind of data package should I get?
We highly recommend you get an "unlimited data plan" that lets you use as much data as you wish for a flat rate each month. These plans range in price between Mobile Operators.

I have set up a user account. How do I watch Listen to ROK Radio?
Follow the instructions on the ROK Radio email that was sent to the address you provided when you set up your account. If you have any problems, login on the ROK Radio website using your username and password and then select the troubleshooting link from the "My Account" page.

I have forgotten my password.
Please contact customer services via the customer service form found by clicking on the Customer Support link below.

Common Error Messages

Below are the most common error messages and how to resolve them. Please ensure that you are following the steps carefully before contacting our customer service team.

Signal problem, please try again...
There has been a problem when updating your stations. This problem can be resolved by going to ROK Radio from your mobile phone's Main Menu and then selecting Options and Update stations. A Green checkmark will appear when this is successful, if not, repeat the process.

C Sockets Time Out
This is usually because of low signal strength or problems with your network while your phone is trying to pickup the radio signal. Try restarting your phone or waiting until your signal strength improves.